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These terms set out the rules that apply when you access xsmaster, create an account, or use any service available on this platform — including game lobbies, wallet transactions through DANA, OVO, GoPay, or ShopeePay, and account support. Access and eligibility depend on local law and are available only where local law permits.
By creating an account on xsmaster, you confirm that you have read, understood, and agreed to every clause in these terms. The terms cover all activity on the platform — browsing the game lobby, placing bets, depositing or withdrawing funds via local payment channels including DANA, OVO, GoPay, ShopeePay, and QRIS, and using account support. We may revise these terms when the platform changes; the current version is always shown here and the effective date is updated at the top of this page. Continued use of your account after a revision means you accept the updated terms. If you disagree with any clause, do not continue using the service — you may close your account at any time by contacting support through the channels listed on this page. Certain features or payment options may not be available in all regions; availability depends on local law and the eligible regions we can serve. Any transaction made through your wallet — whether a DANA deposit, an OVO transfer, or a QRIS scan — is governed by these terms alongside the policies of the respective payment provider. You are responsible for keeping your account credentials secure and for all activity that occurs under your login.
These terms define exactly which parts of the xsmaster experience they govern and which fall under separate or third-party policies. Understanding this boundary helps you know where to direct any question or dispute. Each of the four areas below marks a clear boundary — read them before contacting support so your question reaches the right team.
Creating, verifying, suspending or closing your account falls fully within these terms. This includes login credentials, identity confirmation steps, and any restriction we place on access in response to a policy breach or local-law requirement.
All deposits and withdrawals processed through the platform — via DANA, OVO, GoPay, ShopeePay, or QRIS — are governed here. Transaction records are visible in your account dashboard after login; the limits and verification instructions shown there apply.
The game lobby, studio titles, live table sessions and any editorial content published on xsmaster are covered by these terms. Titles from Habanero, Joker, Bigtime Gaming, Spadegaming and PlayStar are made available subject to these conditions.
External payment providers, device app stores, and studio software operate under their own terms. xsmaster does not control those policies. Where a conflict arises between a third-party policy and ours, contact our support team first for guidance on the correct escalation path.
These terms are not only obligations — they also outline concrete actions you can take regarding your own account data and activity history. Your transaction records, including every DANA deposit or OVO transfer, are stored in your account dashboard and available after you log in. If any detail in your account profile is incorrect — such as a registered name or contact address — you can request a correction by submitting a support ticket through the live chat or email channel listed in the support section below. Where a charge or transaction appears in your dashboard that you do not recognise, raise the query through support and include the transaction reference number shown in the dashboard row. We aim to acknowledge every policy-related enquiry in the order it is received. You may also request a summary of the account activity we hold on you; the process for doing so is explained when you open a support ticket and select the account enquiry category.
Log in and open your account dashboard to see the full transaction history. Every deposit and withdrawal is listed with a reference number, timestamp and method — for example, a QRIS scan or a GoPay payment.
Submit a support ticket with the field you need corrected and the accurate replacement. Our team will verify the request against the identity information held on your account before making any change.
If a clause in these terms is unclear, send a specific question via live chat or email. Name the section you are asking about so the support agent can respond with the exact applicable clause, not a general answer.
For any action that requires our involvement — closing an account, querying a transaction, or disputing a restriction — open a ticket and select the relevant category. The current support channels and contact paths are listed in the support section on this page.
If you have a question about these terms, the fastest way to get a clear answer is to use one of the direct contact channels below. Have your account login and any relevant transaction reference ready before you reach out — this speeds up verification and means we can address your question directly rather than asking for details a second time.
Open the live chat widget on any page of xsmaster while logged into your account. Use this channel for questions about transaction status, wallet policy, and access restrictions where a quick exchange resolves the issue.
For detailed policy enquiries, account correction requests, or formal disputes, send an email to our support address shown in your account settings page. Include your account reference and the specific section of these terms your question relates to.
Log in, navigate to the Help section, and open a ticket under the Policy and Terms category. This channel keeps a written record of every exchange, which is useful if your question requires more than one reply to resolve.
xsmaster takes the handling of your information seriously. The sections below outline the four main areas that affect your data, cookie settings, account security, and how to request changes. Each area has a direct action path so you are not left with a vague instruction to 'check your settings' — the specific route is named in each item.
Account data — including your registered contact details and transaction records for channels like DANA and ShopeePay — is held to support your active account. You can request a summary of what we hold by opening a support ticket under the Account Enquiry category after login.
The platform uses cookies to maintain your login session and remember account preferences across visits. Cookie settings are accessible from the footer of any page on xsmaster; you can adjust or withdraw consent at any time through that panel.
You are responsible for the confidentiality of your login credentials. If you suspect unauthorised access, use the Forgot Password path on the login page to reset your credentials immediately, then notify our support team via live chat with the date and time of the suspected access.
We retain account and transaction data for the period required to support your active account and comply with applicable requirements. To request a change to how your data is stored or used, contact us by email with your account reference and the specific change you are requesting.
The questions below cover the points we receive most often about these terms. If your question is not listed here, use the live chat or email channel in the support section above to raise it directly.
Yes. Every transaction processed through your account — whether via DANA, GoPay, OVO, ShopeePay, or QRIS — is governed by these terms. Your transaction history for all methods is visible in your account dashboard after login.
We update the effective date shown at the top of this page whenever a revision is made. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page periodically, especially before making a significant transaction.
Yes. This page is accessible from any device through xsmaster/terms-conditions/. You do not need to download an application to read or refer back to these terms; the page loads in any mobile browser.
If a specific clause concerns you, raise it by email before continuing to use the platform. Include the section number or heading you are questioning. Continued use of the account is taken as acceptance, so it is better to raise the question first.
Log in, open the Help section, and submit a ticket under the Account Enquiry category. Describe the data you want corrected or reviewed and include supporting details. Our team will verify your identity against the information on your account before making any change.
Yes. Access to game lobbies, table titles and certain payment channels depends on local law and is available only in eligible regions. The current access state for your account is shown in your account dashboard after login; contact support if access appears restricted unexpectedly.